How to Deliver an Exceptional Customer Experience
Oct 20, 2023If you are struggling with delivering an exceptional customer experience and balancing processes and structure, this is for you. This episode serves as a reminder of how to live in the middle of scaling and serving well. Learn how to do what is not scalable until it isn't.
What you’ll hear in this episode:
[2:10] Tips to implement better customer service experience without sacrificing scalability
[3:23] How to get your clients their first "quick win"
[5:19] Become a listener to your customer's problems and inconveniences
[9:11] Focus on this instead of scalability
[12:15] Finding the right balance with your customers
[13:20] Establishing a personal brand will be crucial as we enter the upcoming era of entrepreneurship
[17:59] How can I wow my customer to the point where I literally can't anymore?
If you like this episode, check out:
How to Recover from a Slow Launch
Building Systems Based on Problems
How AI is Changing Your Business's Present and Future with Jim Carter
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The information contained in this podcast is intended for educational purposes only and is not individual tax advice. Please consult a qualified professional before implementing anything you learn.
